shea butter

At Ocean Conveyor Shop, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Below is our detailed refund policy to ensure a transparent and seamless process for all our customers.

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1. Eligibility for Refunds

• Refunds are available for items that are:
  • Defective or damaged upon delivery.
  • Incorrect items shipped.
  • Items returned in their original condition and packaging (unused and unopened).
• Certain items, such as perishable goods, custom orders, or sale items, may not be eligible for refunds. Refer to the product description for specific exclusions.

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2. Refund Request Timeline

• Refund requests must be initiated within 7 days of receiving your order.
• Any requests made after this period may not be eligible for a refund.

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3. Refund Process

1. Submit a Request:
   • Contact our customer support team at +234-912-952-0972 info@OceanConveyor.com. with the following details:
     • Order number
     • Reason for the refund request
     • Photos of the item(s) if defective, damaged, or incorrect.
2. Approval:
   • Once we receive your request, we will review it and notify you of the approval or rejection within 2-5 business days.
3. Return Shipping:
   • If a return is required, customers are responsible for the return shipping costs unless the error was on our part (e.g., incorrect or defective item sent).
   • Return instructions will be provided upon approval.
4. Refund Issuance:
   • Refunds will be processed to the original payment method within 7-10 business days after we receive the returned item and verify its condition.

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4. Non-Refundable Items

• Perishable goods, including fresh produce, cannot be refunded unless they arrive defective or damaged.
• Custom orders and gift cards are non-refundable.
• Items purchased on clearance or during special promotions are final sale and not eligible for refunds.

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5. Exchanges

• Exchanges may be available for defective or incorrect items, subject to stock availability.
• Contact customer support to initiate an exchange process.

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6. Cancellations

• Orders can be canceled within 24 hours of placement for a full refund.
• After 24 hours, cancellations may not be possible if the order has already been processed.

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Contact Us

If you have any questions or concerns about our refund policy, please reach out to us at +234-912-952-0972 info@OceanConveyor.com. We are committed to resolving issues quickly and fairly.

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At Ocean Conveyor Shop, we strive to provide the best possible experience for our customers. Thank you for trusting us with your global agro-produce needs!